MONICA BURTON

7114 Alma June Way

Louisville, KY 40228

513-331-2339

Monica.RBurton@yahoo.com

 

 

SUMMARY OF QUALIFICATIONS

LEADERSHIP: Ability to discover opportunities to improve and mature processes. Communicate and actively interact with all levels (management and technical teams). Ability to raise issues, manage risk and leadership expectations. Good analytical, communication and writing skills; a self-starter and good interpersonal skills.

 

BUSINESS: Ability to understand business needs and objectives. Understand how the adoption of quality-related processes will improve the service support and delivery of applications for the business.

 

TECHNICAL: Ability to Work with technical teams to plan and execute technical components of deliverables, system performance and testing.

 

TECHNICAL SKILLS

 

APPLICATIONS: -MS Project -MS Visio -MS Office -Business Objects -Quality Center 9.2 -Hot Docs -Knova Serviceware -MS Access -Rational Rose -Remedy (Help Desk) -Mercury PPMC             -Primavera Team Play -SAP Solution Manager -MS SharePoint -Service Manager 7

 

LANGUAGES: HTML, Visual Basic, C++, SQL

 

CERTIFICATIONS

·         Project Management Professional (PMP)

·         Lean Six Sigma Yellow Belt Certification – 5/3 Bank

·         ITIL Version 2 Foundation Certificate

·         Introduction to CMMi Certification Version 1.2

 

PROFESSIONAL EXPERIENCE

 

 

Humana, Louisville, KY                                                                                 2012 – Current

 

IT PROGRAM/PROJECT MANAGER

VENDOR RELATIONSHIP MANAGER

SCRUM MASTER

·         Responsible for overseeing the application of project management methodology during all phases of the project cycle.

·         Responsible for overseeing project design, scope management, cost control, and both quality and performance reporting.

·         Acts as liaison between multiple business and technology areas, assisting both internally and externally with the assessment, procurement and implementation of technology solutions.

·         Owns and manages the relationship with Humana’s strategic partners to deliver superior experiences.

 

 

 

Citibank, Cincinnati, Ohio                                                                             2011 – 2012

 

SENIOR PROJECT MANAGER, VP

·         Responsible for managing a complex, global project including financial management of the project, scope, design, development, implementation, risk and control. 

·         Oversee multiple related projects and coordinate operational efforts across all Global ATM team and functional groups.

·         Manage day-to-day operational aspects of assigned project and scope.

·         Effectively apply SDLC methodology and enforce project standards.

·         Responsible for communicating status of project/risks/issues as well as technical details to senior management

 

HEWLETT PACKARD COMPANY, CINCINNATI, OHIO                                2008 – 2011

 

PROJECT MANAGER

·         Tracked project profitability, earned value and other project metrics as required

·         Facilitate the resolution of project issues and dependencies and risks

·         Provided regular status reports to customers and internal managers and project team

·         Ensured client  kept up-to-date with the contents of the project plan and monitored progress of all tasks

·         Review time allocations on projects and initiate invoicing to customers and ensured deliverables were produced to the agreed quality, cost and time constraints

 

 

FIFTH THIRD BANK, CINCINNATI, OHIO                                                               2006 – 2008

 

IT LEADERSHIP PROGRAM

PROJECT MANAGER/QUALITY ASSURANCE ANALYST – IT COMMERCIAL TREASURY

MANAGEMENT

·         Participated/lead weekly vendor meetings to provide status on Fifth Third owned follow up items & check on vendor owned action items

·         Helped drive business decisions and explain/work with and to technical staff

·         Project planning and implementation for area of responsibility

·         Responsible for creating test scenarios, manually testing ACH and Wire Transfer functionality; tracked results and provided status to team using Mercury.

 

PROJECT MANAGER – NETWORK SERVICES/ INTERNET ARCHITECTURE

·         Responsible for overseeing server moves, firewall configurations and physical racking/connecting F5’s

·         Regularly communicated with program managers and technical staff ensuring on-time completion of projects tasks

·         Responsible for overseeing Business Continuity Disaster recovery exercise for Internet Applications

 

FIFTH THIRD BANK, CINCINNATI, OHIO                                                                 2005 –2006

DEVELOPER – IT COMMERCIAL CREDIT

·         Designed and developed a database application for the Commercial Leasing group that reduced redundancies in commercial lease processing

·         Facilitated meetings with end users gathering business requirements for application

·         Programmed changes to Hot Docs legal documentation around Commercial Leases

 

FIFTH THIRD PROCESSING SOLUTIONS, CINCINNATI, OHIO                              2001 – 2005

MPS CLIENT SUPPORT REPRESENTATIVE

·         Responded to financial institution requests for re-submitting daily production files

·         Provided first call resolution support for FI’s reporting needs, and Fifth Third Direct application support

·         Provided user security administration for system access

 

 

EDUCATION

·         ITIL SERVICE MANAGEMENT FOUNDATION                                AUGUST 2007

·         QUALITY CENTER 9.2                                                                      JULY 2008

·         PROJECT MANAGEMENT FUNDAMENTALS (HP)                        FEBRUARY 2008

·         CMMI – GUIDELINES FOR PROCESS IMPROVEMENT               JUNE 2008

 

 

UNIVERSITY OF CINCINNATI, CINCINNATI, OHIO                                                 2001 -2006

Bachelor of Business Administration – Information Systems and Real Estate

·         Dean’s List (2) Quarters

·         Courses: Project Management, Business Analysis, Database Administration

 

BELLARMINE UNIVERSITY, LOUISVILLE, KY                                                     2012 – Current

Masters of Business Administration

·         GPA 3.7

·         Expected graduation, Jan 2015